In early 2000, public healthcare delivery was re–organized into two operative clusters. The division saw the emergence of private healthcare companies that were wholly – owned by the government and as such, received annual government subvention for the provision of subsidised medical services. All hospitals, speciality centres and polyclinics came under the umbrella management of either cluster. Overall, the move allowed for greater flexibility and autonomy in responding to the growing needs of patients island–wide.

National Healthcare Group’s vision of “Adding years of healthy life” departs from merely healing the sick to the more difficult but infinitely more rewarding task of preventing illness and preserving health and quality of life.

As a leader in public healthcare in Singapore, we are recognised at home and abroad for the quality of our medical expertise and facilities. Care is provided through an integrated network of primary healthcare polyclinics, acute care hospitals, national specialty centres, innovative virtual specialty centres and business divisions. Together, we bring a rich legacy of 325 years of medical expertise to our philosophy of patient-centric care.

With 11,000 staff, we aim to provide care that is patient-centric, accessible, seamless, comprehensive, appropriate and cost-effective.

The following are members of NHG:

• Alexandra Hospital
• National University Hospital
• Tan Tock Seng Hospital
• Institute of Mental Health
• Johns Hopkins Singapore International Medical Centre
• National Skin Centre
• NHG Polyclinics
• The Cancer Institute
• The Eye Institute
• The Heart Institute
• NHG College
• NHG Diagnostics
• NHG Pharmacy
• Care Management Centre
• Jurong Medical Centre
• Singapore Footcare Centre
  

Awards and Accreditations

The quest for quality in NHG is relentless. For us, as a healthcare institution, quality of care is paramount. Our hospitals and medical centres benchmark ourselves against world-class facilities globally to improve our systems for safer practices and better outcomes in patient care.

In 2005, NHG became Singapore’s first healthcare provider to attain the prestigious Joint Commission International (JCI) accreditation. JCI is the international accreditation arm of the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), USA. The JCI award represents a worldwide consensus on quality patient care. JCI has 197 core standards, 368 standards and 1032 measurable elements. The standards set by JCI include areas such as care of patients, access and continuity of care, quality improvement and safety standards, prevention and control of infection, governance, leadership and direction, and healthcare organisation management standards.

Our institutions are also certified in ISO 9001:2000 (Quality Management Systems); ISO 14001:1996 (Environmental Management Systems); and ISO 18001:1999 (Occupational Health & Safety Management Systems).

These systems are in place to help us deliver quality care and service, provide a safe and fulfulling work environment and to be a responsible corporate citizen. It is a pledge of our commitment to our patient, staff and community.

NHG is awarded the Singapore Service Class, a prestigious membership that reflects our pledge towards service excellence and recognises our efforts to provide quality customer care to our patients.

Another recognition of our commitment to achieving business excellence is the Singapore Quality Class Business Excellence Framework. This award reinforces NHG’s commitment to apply an excellence model to adopt a total approach in managing people, processes and customers to achieve better business results.